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Just after the peak of the PC boom a need for corresponding tech support was at an all time high. Seeing that there was easy money to be made in the sales and service of Personal Computers, repair shops started popping up like wildfire in the South Bay area.
The writing on the wall was clear - shops were out to make a fast buck by buying poorly manufactured, inexpensive parts and selling them at the highest possible price. Back then the markup for hardware was phenomenal. The problem with this logic was that those particular shops spent more time and effort repairing their own cheaply built systems then repairing any of the name brand manufacturers of the time! In addition, the geeks who ran those shops knew that if they spoke in high-tech, non-layman terms not understood by their customers, they could get away with charging outrageous prices for the minor services provided.
The questions then became "where was a PC owner to go", and more importantly "who could they trust?" Who would speak to them in a language they could understand; explain to them what was wrong with their system, and know exactly what it was they were being charged for?
In the year 2000, after spending five years working for "one of those" other shops, and as a self-employed consultant, Tony saw the amount of frustration experienced by PC users - he saw a hole in the PC shops business models, and at the same time a niche in the marketplace. He saw something that he could offer his South Bay community that no other repair shops wanted to offer - a place where PC owners could go knowing they would not be taken advantage of, and more importantly would not be intimidated. He wanted to open a shop where patrons would feel more like family than customers. They would not be bombarded by all the technical jargon, or talked down to because of their lack of technical knowledge. Everything would be explained in terms and/or analogies they could understand, and there would be NO unhappy customers - ever!
And so it began....born out of a necessity to bring back to our community good old fashion customer service, Tony opened the doors to the PC Parlor. A business built on a solid foundation of honesty and trust. The business model was established not based on how many cheap systems could be sold at the highest price, but rather on how well any manufactured system could be serviced at a reasonable price. Tony would do everything in his power to ensure the end result was an extremely satisfied customer - even if the job resulted in a loss of income to the company.
For over ten years the PC Parlor has taken great pride in assisting its clients with their technology needs, and has become a mainstay in the South Bay community. As the business strives to earn and maintain the trust of its future and present clientele, it is continually finding new and innovative ways to provide better service, and is looking forward to doing so for many years to come.
So to help us make your experience with the PC Parlor a more enjoyable one, we would truly appreciate you taking a moment to sign our guest book and provide any comments (good or bad) you feel would help us to stay the South Bay's premier IT service center.
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