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"Old Fashion Service In A High-Tech World"
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Just after the peak of the PC boom a need for corresponding tech support was at an all time high. Seeing that there was easy money to be made in the sales and service of Personal Computers, repair shops started popping up like wildfire in the South Bay area.
The writing on the wall was clear - shops were out to make a fast buck by buying poorly manufactured, inexpensive parts and selling them at the highest possible price. Back then, the markup for hardware was phenomenal. The problem with this logic though was that those shops spent more time and effort repairing their own cheaply built systems then repairing any of the name brand manufacturers of the time! In addition, the geeks who ran those shops knew that if they spoke in high-tech, non-layman terms not understood by their clientele, they could get away with charging way too much for the services provided. Where was a PC owner to go, and more importantly who could they trust?
In the year 2000, Tony saw a hole in the system, and a niche in the marketplace; something to offer the South Bay community that no other repair shops were offering - a place where PC owners could go knowing they would not be taken advantage, but more importantly not feel intimidated . They would not be bombarded by all the technical jargon, or talked down to because of their lack of technical knowledge.
And so it goes....born out of a necessity to bring back to our community good old fashion customer service, Tony opened the doors to the PC Parlor. A business built on a solid foundation of honesty and trust. The business model was established not based on how many systems could be sold, but rather on how well they could be serviced!
For over ten years the PC Parlor has taken great pride in assisting its clients with their technology needs, and has become a mainstay in the South Bay community. As the business strives to earn and maintain the trust of its future and present clientele, it is continually finding new and innovative ways to provide better service, and is looking forward to doing so for the next ten years.
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